The Value of Online Communities

Gautam Ghosh notices some hiring practices at Google and points to this old but very good article called "The Value of Online Communities," by Shona L. Brown, Andrew Tilton, and Dennis M. Woodside from The McKinsey Quarterly, 2002 Number 1.

From the article:

"What constitutes best on-line practice? According to industry experts and our own analysis, top-performing sites excel in three key areas."